Shipping & Delivery Policy

Thank you for shopping with Frudo (frudo.in). We are committed to delivering your favorite fruit snacks quickly and safely. This Shipping & Delivery Policy outlines how orders are processed and delivered.

1. Order Processing

All orders placed on frudo.in are processed within 1–3 business days after payment confirmation.

Orders are processed on:

Monday – Friday (excluding public holidays).

Once your order is processed and shipped, you will receive a shipping confirmation email or message with tracking details.

2. Delivery Time

Delivery times may vary depending on your location.

Typical delivery time:

  • Metro Cities: 2 – 4 business days
  • Other Cities / Towns: 3 – 7 business days
  • Remote Areas: 5 – 10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.

We may offer free shipping on selected orders or promotional offers, which will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can track your shipment through the courier partner’s tracking page.

5. Delivery Partners

We work with trusted logistics partners to ensure safe and reliable delivery across India.

6. Delayed Deliveries

While we strive to deliver orders on time, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Natural disasters
  • Incorrect delivery address
  • Public holidays

Frudo is not responsible for delays caused by courier companies or events beyond our control.

7. Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may apply.

8. Damaged or Missing Items

If you receive:

  • A damaged package
  • Incorrect items
  • Missing products

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the package/product

We will review the issue and assist you accordingly.

9. Delivery Availability

Currently, Frudo ships across India.

If your location is not serviceable by our courier partners, we will notify you and issue a refund if payment has already been made.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Frudo

Website : www.frudo.in

Email : eatfrudo@gmail.com